- Visitors need a Facebook or Messenger account to chat
- Messages are received in Facebook Messenger, not Squarespace
- The free tier has Elfsight branding and monthly view limits
Overview
Facebook Chat from Elfsight lets Squarespace visitors contact you through a Messenger chat bubble or chat window linked to your Facebook Page. It is an embeddable widget hosted on Elfsight's platform, not native Squarespace code. In Elfsight's editor, you can connect your Facebook Page, choose from three layouts, set where and when the chat appears, and add a welcome message. You can also adjust the bubble icon and text, and set chat header details such as a Page photo or custom image, title and caption. Visitors' messages go to Facebook Messenger, where you can reply from your Page inbox. The widget gives people a way to ask questions without looking for your contact details.
Who it suits
This widget suits Squarespace site owners who want visitors to contact them through Facebook Messenger, and who already manage a Facebook Page. It may be useful for answering product questions, helping with bookings or providing support through a familiar messaging service. A free plan is available to start with.
One honest caveat
Visitors need a Facebook or Messenger account to start a conversation, so this is not an anonymous chat option. Messages go to Facebook Messenger, and you reply from your Page inbox rather than a Squarespace messaging tool. The free tier carries Elfsight branding and monthly view limits; paid plans remove those. The widget is hosted by Elfsight, so it stops showing if your Elfsight account lapses.
Installation
Build and customise the widget in Elfsight's online editor, connect your Facebook Page, then copy the embed code. In Squarespace, add a Code Block where you want the chat to appear and paste in the code. Later changes made in the editor update automatically.
Related guide: browse more Squarespace marketing plugins, or the full Squarespace plugins hub.
The Squarespace listing describes three layout options: floating bubble, embed bubble and embed chat window. You can choose a bubble icon from the available collection and edit the bubble text. The editor also lets you set a welcome message, and adjust chat header details such as a Page photo or custom image, title and caption.
You can set display conditions for the whole site or selected pages, and choose whether the chat appears for new visitors, returning visitors or everyone. Triggers can be based on time on the page or user interaction. These settings let you decide where and when visitors are invited to open the chat.
This is an Elfsight-hosted embed, not native Squarespace code. Create and configure it in Elfsight's online editor, then paste its embed code into a Squarespace Code Block. Changes you make later in the editor update automatically. The widget depends on your Elfsight account and your Facebook Page, and visitors need a Facebook or Messenger account to chat. Elfsight offers a free plan, with branding and monthly view limits on the free tier.
- Three chat layouts: floating bubble, embed bubble and chat window
- Connects visitors with your Facebook Page via Messenger
- Welcome message, bubble icon and text customisation
- Page display rules and time or interaction triggers
- Free plan with Elfsight branding and view limits
Full specifications
Specifications
Connects visitors with your facebook page via messenger
Welcome message, bubble icon and text customisation
Page display rules and time or interaction triggers
Free plan with elfsight branding and view limits
Teams answering customer questions through a facebook page
Online shops offering help with products or orders
Service providers handling booking enquiries
Messages are received in facebook messenger, not squarespace
The free tier has elfsight branding and monthly view limits